NewVoiceMedia, an enterprise startup riding the wave of cloud-based services, has raised $20 million for its business of contact center solutions, which currently serves 8,000 agents in 30 countries. The Series B round was led by Highland Capital Partners and MMC, with participation from existing investors Eden Ventures and Notion Capital, and brings the total funding for NVM to $26.3 million...

http://techcrunch.com/2013/01/28/newvoicemedia-takes-20m-led-by-highland-capital-mmc-to-build-contact-centers-in-the-clouds/