LONDON, September 19, 2013 – NewVoiceMedia, a global provider of cloud contact centre solutions, has secured $35m in a Series C round of funding led by new investor Bessemer Venture Partners (BVP) and joined by existing shareholders Highland Capital Partners Europe, Eden Ventures and Notion Capital.
The investment will help fuel the company’s international growth and closely follows the opening of its new regional headquarters in North America and Asia Pacific. The business is growing at more than twice the rate of the rapidly expanding cloud contact centre market according to industry analyst DMG Consulting, and has doubled its number of staff over the last year to meet increased demand for its technology.
NewVoiceMedia’s market-leading cloud solutions are instantly deployable and provide unique and patented routing capabilities, enabling businesses of all sizes to deliver a personalised and unique customer experience, quickly and securely. The company now serves thousands of agents in 30 countries on five continents, including Parcelforce, QlikView, DPD, SHL Group and Topcon Positioning Systems.
Alex Ferrara, partner at Bessemer Venture Partners, comments, “We have been interested in the potential that an emerging player has to disrupt the massive contact centre market globally. NewVoiceMedia really stood out to us with its full suite of true cloud, multi-tenant, contact centre capabilities, built entirely in-house. Combined with a clear vision, strong leadership and relentless focus on excellent customer service, their unique approach has laid the foundation for extremely rapid growth.
“Bessemer Venture Partners believes cloud computing is the most significant trend in the software industry of the decade. We are actively seeking to expand our portfolio of European cloud vendors and consider businesses with a compelling proposition, at all stages – from seed to growth”.
Jonathan Gale, CEO of NewVoiceMedia, comments, “It’s an exciting time to be involved in the contact centre industry as it transitions rapidly to the cloud, as the CRM software market did led by Salesforce. Traditional on-premise contact centre technologies, with their closed and expensive solutions, are in decline – replaced by more flexible, available and integrated cloud solutions that are driving an evolution in customer services. All of our investors share our commitment to our mission as we continue to innovate ahead of the competition and further increase international adoption of our world-class solution”.
Jim Hinson, director of Technical Support at Topcon Positioning Systems, comments, “NewVoiceMedia has offered us an outstanding service – from its fast deployment, to subsequent support and its trust site where performance data is publicly available. Its ContactWorld solution has enabled us to deliver an intensely personalised service, thereby enhancing the customer experience, while improving satisfaction in our contact centres. We now have fully scalable telephony and the flexibility to handle calls from any location”.
For further information, please visit www.newvoicemedia.com.
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NewVoiceMedia is a leading provider of true cloud contact centre and voice solutions, enabling businesses of all sizes to deliver a personal and unique customer experience, quickly and securely. Customer service is the lifeblood of any organisation and NewVoiceMedia’s ContactWorld for Sales & Marketing and ContactWorld for Service make every customer interaction a great experience.
Service availability and security are critical attributes of the cloud. NewVoiceMedia guarantees 99.999% service availability, and transparently backs that up with a Trust Site (http://www.newvoicemedia.com/trust), which offers real-time data on how its services are performing.
Established more than 10 years, NewVoiceMedia has 200+ customers in 30 countries with over 300 call centres on five continents covering most industry sectors. Customers include Topcon, PhotoBox, DPD, Lumesse, QlikTech, Cunningham Lyndsey, SHL Group and Parcelforce.
For further information, please visit www.newvoicemedia.com.
About Bessemer Venture Partners
Bessemer Venture Partners (BVP) invests in early-stage, hyper-growth startups, partnering closely with entrepreneurs to build durable businesses. BVP is a global firm with offices in Menlo Park, Cambridge, New York, Mumbai, Bangalore, Herzliya and Sao Paolo. With $4 billion under management, BVP invests anywhere from $100,000 to $75 million in innovative companies like LinkedIn, Yelp, Skype, CornerstoneOnDemand, Pinterest, Box and Twilio. Over 100 BVP companies have gone public – last year alone BVP had 5 IPOs, 7 M&A exits, and 20 new investments. Learn more at bvp.com and twitter.com/BessemerVP.
About Highland Capital Partners Europe
Through a dedicated pan-European growth equity technology fund, Highland Capital Partners Europe embraces Highland Capital Partners’ global mission of helping great people build great companies. Highland Capital Partners was founded in 1988 and has raised over $3 billion of committed capital. Highland has backed a number of companies that have been recognised as leaders within their industry categories, including: Altiga Networks, Avid Technology, CheckFree, Conor Medsystems, eToys, lululemon athletica, Lycos, MapQuest, Ocular Networks, Qihoo 360, Quattro Wireless, Quigo Technologies, Starent Networks, Sybase, Telica, Vertica Systems and VistaPrint. For more information, visit www.hcp.com.
About Eden Ventures
Eden Ventures invests in technology companies in the telecommunications software, enterprise software, SaaS, digital media, e-commerce, Internet, social media and mobile sectors in Europe. As serial entrepreneurs, Eden’s partners bring the highest levels of expertise in building early stage technology companies. In addition Eden brings a strong investment track record, offering potential for high returns in this exciting sector. Eden adds significant sales and marketing, organisational and financial focus and capabilities to the existing inherent technology value of its portfolio members. For more information, visit www.edenventures.co.uk.
About Notion Capital
Notion is a venture capital firm focused on high potential businesses in the Cloud Computing and Software-as-a-Service (SaaS) markets. The Notion team has unique expertise and experience in the Cloud Computing market having founded, built and exited two highly successful businesses in the space – Star and MessageLabs. Companies within Notion’s portfolio include Brightpearl, eSellerPro, Shutl, The Currency Cloud, Ideo, Duedil and Tradeshift. For more information, visit www.notioncapital.com
NewVoiceMedia PR contact
Tel: +44 (0)7500 006 458