NewVoiceMedia, the leading provider of Cloud contact centre services, today announced that it has secured $20m funding from new investors Highland Capital Partners Europe and MMC Ventures, as well as existing shareholders Notion Capital and Eden Ventures.
NewVoiceMedia’s cloud service is instantly deployable and provides unique and patented routing capabilities designed to enhance the customer experience. The company is growing by more than 200% a year and now serves more than 8000 agents in 30 countries including Parcelforce, PhotoBox, QlikTech and SHL.
The additional investment will help accelerate the Company’s global ambitions including opening new offices in North America, where the solution is already widely used. Its platform, ContactWorld, integrates natively with salesforce.com Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy world-class contact centres.
Laurence Garrett who joins the board and is a General Partner at Highland Capital Partners Europe, comments, “We are delighted to become part of the NewVoiceMedia journey. We are working with a seasoned entrepreneurial team led by a great leader in Jonathan Gale. Eden and Notion Capital are great investors who continue to support the Company strongly and the Company has very impressive growth”.
Rory Stirling, Director of MMC Ventures, adds, “We are delighted to begin our investment partnership with NewVoiceMedia. Having experienced fourfold growth between Q1 2011 and 2012, the Company is creating a real success story with its world-leading contact centre service. MMC focuses on backing businesses that can succeed on a global scale and we think that NewVoiceMedia fits this criteria very well”.
Jonathan Gale, CEO of NewVoiceMedia, comments, “The contact centre market has lacked innovation from traditional on-premise vendors for many years. NewVoiceMedia is tapping into the major developments in the technology world, including Cloud Computing, social media and mobile devices, to provide customers with a next generation service. This investment will allow us to continue to innovate ahead of our competition and expand our service globally”.
For further information, please visit www.newvoicemedia.com
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ContactWorld from NewVoiceMedia is an enterprise class contact centre, delivered via a true multi-tenant cloud architecture. Our customers benefit from fast, flexible and cost effective access to contact centre capabilities that would normally be very complicated, expensive and slow to acquire, integrate and use.
ContactWorld offers customers an incredibly rich suite of integrated call centre technologies. We leverage the cloud to provide complex data driven routing of calls so they are delivered to the correct agents. We provide them with the technology and information to resolve more enquiries first time, resulting in a more rewarding interaction between agents and customers.
The ContactWorld platform provides a market leading 99.999% service availability SLA, and processes hundreds of millions of calls, for thousands of agents working across the globe. We have customers in 30 countries on 5 continents, including Berry Bros & Rudd, Long Tall Sally, QlikTech, Royal Mail, SHL Group and Parcelforce. For further information, please visit www.newvoicemedia.com
About Highland Capital Partners Europe
Through a dedicated pan-European growth equity technology fund, Highland Capital Partners Europe embraces Highland Capital Partners’ global mission of helping great people build great companies. Highland Capital Partners was founded in 1988 and has raised over $3 billion of committed capital. Highland has backed a number of companies that have been recognised as leaders within their industry categories, including: Altiga Networks, Avid Technology, CheckFree, Conor Medsystems, eToys, lululemon athletica, Lycos, MapQuest, Ocular Networks, Qihoo 360, Quattro Wireless, Quigo Technologies, Starent Networks, Sybase, Telica, Vertica Systems and VistaPrint. For more information, visit www.hcp.com.
About MMC Ventures
Founded in 2000, MMC Ventures is an active investor and award-winning venture fund manager, focused on technology-enabled sectors where the UK is a world leader – particularly financial and business services, business software, digital media and e-commerce. Having raised a total of approx £100 million (much if it in EIS Funds), MMC invests around £10 million per annum, in a combination of new investments and add-on capital for existing portfolio companies. MMC specialises in fast-growth early-stage UK-based businesses, partnering with entrepreneurs and impressive management teams to achieve substantial scale and profitability.
The MMC portfolio includes AlexandAlexa, Base79, Interactive Investor, Knowledgemill, LoveHomeSwap, Reevoo, The Practice, Tyres on the Drive, Masabi, Consilium, Safeguard, Creativity, iJento, Neoss, Breathing Buildings and Small World. For more information, visit www.mmcventures.com.
About Notion Capital
Notion is a venture capital firm focused on high potential businesses in the Cloud Computing and Software-as-a-Service (SaaS) markets. The Notion team has unique expertise and experience in the Cloud Computing market having founded, built and exited two highly successful businesses in the space – Star and MessageLabs. Companies within Notion’s portfolio include Brightpearl, eSellerPro, Shutl, The Currency Cloud and Tradeshift. For more information go to: www.notioncapital.com
About Eden Ventures
Eden Ventures invests in technology companies in the telecommunications software, enterprise software, SaaS, digital media, e-commerce, Internet, social media and mobile sectors in Europe. As serial entrepreneurs, Eden’s partners bring the highest levels of expertise in building early stage technology companies. In addition Eden brings a strong investment track record, offering potential for high returns in this exciting sector. Eden adds significant sales and marketing, organisational and financial focus and capabilities to the existing inherent technology value of its portfolio members. For more information, visit www.edenventures.co.uk.
NewVoiceMedia PR contact
Tel: 07500 006 458