With Pat Phelan, Chief Customer Officer at GoCardless.
Pat Phelan, Chief Customer Officer at GoCardless, is hosting a second session for the Notion portfolio and network.
This session with focus on ‘Discipline v Process in Customer Success’
When: Tuesday 5th May 2020, 4.00pm BST
Registration details: Please email firstname.lastname@example.org
Following on from last week and the need to focus on 1st principles at this time, we’re going to spend some time looking at the discipline required to ensure that our CSM’s are doing the right things in every interaction with or without a ‘playbook’ and, as leaders, are we providing them with the focus and clarity as to what those disciplines are and enabling accordingly.